Användarvillkor

1. Introduction

ANTLER values your privacy and ensures that your personal data is handled in accordance with applicable legislation, including the General Data Protection Regulation (GDPR). This policy explains what data we collect, why we collect it, and your rights.

We only collect personal data necessary to deliver our products and provide you with the best possible customer experience. By using our services, you agree to the collection and use of information as described in this policy.

2. Personal Data We Process

2.1 When Making a Purchase

Purpose: Processing purchases, payments, deliveries, and returns.

Personal data: Name, address, phone number, email address, order information, and payment information (handled by payment provider).

Legal basis: Performance of contract (Art. 6.1.b GDPR).

Retention: Accounting records are kept for 7 years as required by law. Other data is retained as long as necessary for warranty and return handling.

2.2 When Contacting Customer Service

Purpose: Customer service, support, and case management.

Personal data: Contact details, order number, and communication history.

Legal basis: Performance of contract or legitimate interest in providing good service.

Retention: As long as the case is active or necessary for warranty handling.

2.3 Marketing

Purpose: Sending offers and product news via email.

Personal data: Email address.

Legal basis: Consent when subscribing to newsletter, or legitimate interest for marketing to existing customers.

Retention: Until you unsubscribe or withdraw consent.

3. Cookies and Tracking

We use cookies to improve your experience on our website, analyze traffic, and understand how visitors interact with our services. Cookies are small text files stored in your browser.

You can manage or block cookies through your browser settings. Please note that blocking cookies may affect website functionality.

Manage cookie settings

4. Sharing with Third Parties

We share personal data only with parties necessary for our operations:

Payment service providers for secure payment processing
Logistics and shipping companies for delivery
Technical service providers for website operation

All data processors have GDPR-compliant agreements and may only process data according to our instructions. For transfers outside the EU/EEA, we ensure appropriate safeguards through standard contractual clauses.

5. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data (when no legal basis requires retention)
Restrict or object to processing
Request data portability
Withdraw consent

We will respond to your request within 30 days.

6. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no security measure is completely impenetrable. We recommend not sending sensitive information through insecure channels.