Privacy policy

1. Introduction
ANTLER values your personal privacy and ensures that your personal data is handled in accordance with applicable legislation, including the General Data Protection Regulation (GDPR). This policy explains what information we collect, why we collect it, and what rights you have.

We only collect the personal data necessary to deliver our products and provide you with the best possible customer experience. By using our services, you agree to the collection and use of information in accordance with this policy.

2. What Personal Data We Process

2.1 When Making a Purchase or Order
Purpose: Handling purchases, payments, deliveries, and complaints.

Personal data: Name, address, phone number, email address, order information, and payment information (handled by the payment provider).

Legal basis: Performance of a contract (Art. 6.1.b GDPR).

Retention period: Accounting documentation is stored for 7 years as required by law. Other data is stored as long as necessary to handle warranties and complaints.

2.2 When Contacting Customer Service
Purpose: Customer service, support, and case management.

Personal data: Contact details, order number, and communication history.

Legal basis: Performance of a contract or legitimate interest in providing good service.

Retention period: As long as the case is active or necessary for warranty handling.

2.3 Marketing
Purpose: Sending offers and product updates via email.

Personal data: Email address.

Legal basis: Consent when subscribing to the newsletter, or legitimate interest in marketing to existing customers.

Retention period: Until you unsubscribe or withdraw consent.

3. Cookies and Tracking
We use cookies to improve your experience on our website, analyze traffic, and understand how visitors interact with our services. Cookies are small text files stored in your browser.

You can manage or block cookies through your browser settings. Please note that blocking cookies may affect the functionality of the website.

Manage cookie settings

4. Sharing with Third Parties
We only share personal data with parties necessary for our operations:

  • Payment service providers for secure payment processing

  • Logistics and shipping companies for delivery

  • Technical service providers for operating the website

All data processors have agreements in accordance with GDPR and may only process data according to our instructions. For transfers outside the EU/EEA, we ensure appropriate safeguards through standard contractual clauses.

5. Your Rights
Under GDPR, you have the right to:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of data (when no legal basis requires storage)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

We will process your request within 30 days.

6. Security
We take appropriate technical and organizational measures to protect your personal data. However, please note that no security measure is completely impenetrable. We recommend that you do not send sensitive information through unsecured channels.

7. Contact Us
If you have questions about our handling of personal data or wish to exercise your rights, contact us via:

Email: info@antler.se

8. Supervisory Authority
If you believe that we are handling your personal data incorrectly, you can contact the Swedish Authority for Privacy Protection (IMY):

Email: imy@imy.se
Website: www.imy.se

9. Changes to the Policy
We may update this policy from time to time. In the event of significant changes, we will publish the new version on the website with an updated date.